Get Help, Learn the Product, and Review Policies
Use this page to get help with account access, billing, data issues, or product questions, and to find the fastest path to the pages that explain how Options Matrix Pro works.
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Frequently Asked Questions
How fast do you respond?
We usually respond within 24-48 hours. If your message is about account access, include the email on the account so we can route it faster.
What should I check first if data looks stale?
Start with the how-it-works page and the features page to confirm the intended workflow, then tell us the symbol and page you were viewing.
What is included in each plan?
Visualizer includes live market data and strategy visualisation. Pro adds Matrix, historical analysis, AI, saved campaigns and trade management. All Access adds scanners.
Where should I go if I am not sure the product fits me?
Use the for-traders page to match your workflow to the product, then review the pricing page for current plan limits and trial terms.
Is this personalized financial advice?
No. The platform provides educational and informational support for your own analysis; it does not make decisions for you or guarantee results.
Policies and Resources
These links help you get context quickly without having to search the site from scratch.